Return & Refund Policy

Please check your appliance at the time of delivery, before you pay.

Because every order is cash on delivery, nothing is charged until the item is in your hands. If the appliance is damaged, is not the model you ordered, or the box has been opened, you can refuse the delivery and pay nothing.

Once an order has been accepted and paid for, faults are handled under the manufacturer warranty. PEL and Sky Flame appliances carry the warranty printed on each product page, and claims are made through the manufacturer service network. Call us and we will help you arrange it.

If you need to return an appliance you have already accepted, contact us first. What is possible depends on the model and its condition, and we will tell you honestly before you send anything back.

Refunds for a refused delivery are immediate, because no money changed hands.

This policy was drafted for this site and should be reviewed before the shop opens to the public.